Last updated: 5 January 2026
Leitkern Limited T/A Skuno (“Skuno”, “we”, “us”, or “our”) provides enterprise reporting and operations software for business use.
This Privacy Policy explains how we collect, use, protect, and share information when you use Skuno’s products, website and services (the “Services”). We aim to be transparent, proportionate, and accountable in everything we do with data.
We design and operate Skuno according to the following principles:
We collect two broad types of information: identifiable information and anonymised or aggregated information.
This is information that can identify an individual or a specific business user. We collect it only where necessary.
Examples include:
We collect identifiable information to:
We also generate anonymised and aggregated data that cannot reasonably be used to identify any individual or specific customer.
Examples include:
For example:
“On Black Friday, Skuno customers collectively processed over $100 million in sales, moving more than 100,000 items at peak rates of 1,000 items per second.”
This information:
We process information only where we have a legitimate and lawful basis to do so, including:
We do not process information for purposes unrelated to operating or improving Skuno.
Our products use session recording and interaction analytics systems to help us understand how the software is used and how we can improve usability, performance, and accessibility.
These systems may record:
Before any session data is sent to these services:
These recordings are used solely to improve the product. They are not used for advertising, profiling, or monitoring individuals.
We use cookies and similar technologies on our websites and within our Services to:
You can control or disable cookies through your browser settings. Some parts of the Services may not function properly if cookies are disabled.
Some Skuno features use artificial intelligence or machine-learning services provided by third parties.
When you choose to use these features:
We require AI providers to use this data only to deliver the requested functionality and not for their own marketing or unrelated purposes.
Skuno does not use AI to make automated decisions that produce legal or similarly significant effects on customers or users without appropriate human oversight.
If you are not comfortable with this data sharing, you should not use AI-enabled features.
When you are a Skuno customer, we may publicly reference you as a customer unless you have agreed otherwise in writing.
This may include:
We do not disclose transaction-level data, sensitive financial information, personal data, or confidential operational details.
We do not sell, rent, or trade identifiable personal or customer data.
Identifiable information may be accessed only by Skuno employees and contractors working for Skuno under confidentiality and data-processing obligations.
We may share anonymised or aggregated information publicly or with partners where no individual or customer can be identified.
We rely on trusted third-party providers for services such as cloud hosting, backups, monitoring, security tooling, and customer support systems.
These providers may process identifiable information only as necessary to provide services to Skuno and are bound by confidentiality obligations.
We apply administrative, technical, and organisational safeguards including encryption, access controls, audit logging, and secure development practices.
If a security incident occurs that affects customer data, we will investigate promptly and notify affected customers where appropriate.
We retain identifiable information only for as long as necessary to provide the Services and meet operational and legal requirements.
When a customer account is terminated, we delete or anonymise customer data in accordance with these retention obligations, unless we are required to retain certain information for legal, regulatory, or audit purposes.
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. We respond to legitimate requests promptly and fairly.
Customers are responsible for ensuring they have the legal right to collect and process any data entered into the Services and that their use of Skuno complies with applicable laws.
The Services are for business use only and are not designed for children. Accounts must be created and used by authorised adults.
Skuno does not currently support customers that are legally bound by the General Data Protection Regulation (GDPR). If you are subject to GDPR, you should not use the Services at this time.
Skuno supports responsible disclosure of security vulnerabilities. Information on how to report security issues is available by contacting security@skuno.ai.
We may update this policy from time to time and will communicate material changes clearly.
If there is any conflict between this Privacy Policy and a signed agreement with Skuno, the signed agreement will prevail.
For privacy-related questions or requests, contact:
Email: privacy@skuno.ai
Trust is built through openness, and we take that responsibility seriously.