Last updated: 5 January 2026
This End User Licence Agreement (“Agreement” or “EULA”) is a legally binding agreement between you (“Customer”, “you”, or “your”) and Leitkern Limited T/A Skuno (“Skuno”, “we”, “us”, or “our”).
By accessing or using Skuno’s software, platforms, website, APIs, or related services (the “Services”), you agree to be bound by this Agreement. If you do not agree, you must not use the Services.
Skuno provides enterprise reporting and operations software for business use. This Agreement sets out:
This EULA applies unless replaced or supplemented by a signed agreement with Skuno.
To keep this Agreement clear and easy to read, the following terms have the meanings set out below:
Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.
Subject to this Agreement and payment of applicable fees, Skuno grants you a non-exclusive, non-transferable, revocable, limited licence to access and use the Services during the Subscription Term for your internal business purposes.
No ownership rights are transferred to you under this Agreement.
You must not, and must not allow others to:
Your licence is granted to a single legal entity.
You must not multiplex, pool, or share access to the Services across multiple legal entities, business units, or organisations in order to avoid licence limits or fees.
Internal use across teams or departments within the same legal entity is permitted, provided such use remains within your agreed licence scope.
Skuno believes in supporting customers during genuine operational peaks. We may allow temporary licence overages so that your business is not prevented from trading or completing sales during periods of unexpected demand or operational pressure.
Any temporary overage:
Where Skuno allows a temporary overage, we will not retrospectively charge for that specific permitted overage.
Access to the Services via APIs is permitted for integration purposes.
Customers, suppliers, vendors, or other third parties may interact with the Services through your API integrations without requiring their own licence, provided that:
If an external party has common ownership, shared control, or materially overlapping governance with you, they may require a separate licence.
Skuno may monitor usage to verify compliance with licence restrictions.
Skuno does not permit use of the Services by organisations that operate in, support, or derive material revenue from business activities that are illegal, unethical, or widely recognised as high-risk or harmful to people, communities, or financial systems.
The Services must not be used in connection with:
Skuno reserves the right to refuse service, suspend access, or terminate this Agreement if it reasonably determines that a customer operates within these categories.
You are responsible for:
You must not enter data into the Services that you are not legally permitted to process.
You retain ownership of Customer Data. Skuno does not claim ownership over your data.
You grant Skuno a limited licence to host, process, transmit, and display Customer Data solely to:
Skuno’s handling of personal information within Customer Data is governed by the Skuno Privacy Policy, which forms part of this Agreement.
Skuno’s collection, use, storage, and protection of personal information is described in the Skuno Privacy Policy.
The Privacy Policy forms part of this Agreement and applies to all use of the Services.
Skuno does not currently support customers that are legally subject to the General Data Protection Regulation (GDPR).
If you or your organisation are required to comply with GDPR, you must not use the Services at this time.
The Services are supplied for business purposes. To the maximum extent permitted by law, the Consumer Guarantees Act 1993 does not apply.
By using the Services, you acknowledge and agree that Skuno will handle personal information in accordance with the Privacy Policy and that the Services are not offered as GDPR-compliant.
Some features of the Services may use artificial intelligence or machine-learning services provided by third parties.
By using AI-enabled features, you acknowledge and agree that:
Further detail on how data is handled in connection with AI features is set out in the Skuno Privacy Policy.
Skuno does not use AI to make automated decisions that produce legal or similarly significant effects without human oversight.
The Services may integrate with, or allow you to connect to, third-party systems, platforms, or services via connectors provided by Skuno or third parties.
When you use a connector:
Skuno provides connectors for convenience only and does not warrant the availability, security, or functionality of any third-party system.
Where the Services integrate with or interoperate with Microsoft licensed software:
Separate Microsoft licence\ Microsoft licensed software is licensed separately from Skuno and governed by Microsoft’s applicable Software License Terms (SLT). You agree that you have accepted, or will accept, the relevant SLT prior to using any Microsoft licensed software.
Responsibility for Skuno solutions\ Skuno, and not Microsoft, is responsible for Skuno’s registered solutions, connectors, or integrations, and for any effect they may have on the functionality of Microsoft licensed software or its accompanying documentation.
Access to registered solutions and support materials\ Skuno will provide you with the right to receive copies of Skuno’s registered solutions and the materials reasonably necessary to support them.
Microsoft as a third-party beneficiary\ Microsoft is a third-party beneficiary of this section only and may enforce these provisions and verify compliance.
Microsoft Universal Code Initiative (UCI) compliance\ Skuno will provide Services that are compliant with Microsoft’s Universal Code Initiative (UCI) requirements, where applicable to Skuno’s registered solutions.
Scope of responsibility for Microsoft objects and dependencies\ Skuno is responsible only for objects provided to Microsoft services within Skuno’s registered Microsoft Partner object range.
Any third-party extensions, dependencies, customisations, or modifications that interact with or depend on those objects are used at your own risk.
Use of third-party components in connection with Skuno’s registered objects removes any warranty or responsibility from Skuno for issues arising from those third-party components.
Fees, billing cycles, and pricing are set out in your order form, invoice, or subscription agreement.
Subscriptions automatically renew for successive periods equal to the then-current term unless cancelled.
You may cancel an automatic renewal by providing notice:
Failure to pay fees may result in suspension or termination of access.
Skuno endeavours to provide 99.9% service availability per calendar month, excluding planned maintenance, force majeure events, and circumstances outside our reasonable control.
If, in a given month, the Services fall below this availability target, you may request a review.
Following such a request:
Any discount or credit:
Skuno may temporarily suspend access to the Services where reasonably necessary to:
Where practicable, Skuno will provide notice of a suspension and work with you to restore access as soon as the issue is resolved.
You may terminate this Agreement by:
Termination takes effect at the end of the applicable billing period unless otherwise agreed.
Skuno may terminate this Agreement by written notice if:
Upon termination or expiry:
Sections intended to survive termination will continue to apply in accordance with Section 32 (Survival).
All intellectual property rights in the Services, Documentation, and related materials remain the property of Skuno or its licensors.
You must not remove or obscure proprietary notices.
Skuno provides standard, multi-tenant software products. Skuno does not modify its products to meet the specific needs of individual customers.
The Services are designed to be used in a consistent manner across all customers.
Skuno updates and improves its products on a continuous basis as part of normal product development.
Customers on an Enterprise plan may elect to:
Outside of this Enterprise option, updates are applied continuously.
Where the Services integrate with third-party systems via connectors, Skuno may deploy updates without prior notice where reasonably required to maintain compatibility, security, or correct operation following changes made by the downstream or connected product.
This applies to:
Such updates may be applied outside the normal update cadence, including during an Enterprise grace period, where necessary to ensure continued interoperability or to prevent service disruption.
Skuno may also deploy updates without prior notice to address registered Common Vulnerabilities and Exposures (CVEs), security advisories, or other security-related issues.
These updates may be applied at any time where Skuno reasonably determines that action is required to protect the security, integrity, or availability of the Services or customer data.
Features may be added, changed, or retired, provided this is done in a reasonable and considered manner.
You are responsible for determining whether the Services meet your business requirements and for configuring and using the Services appropriately.
We regularly engage with many businesses across different industries and markets. In doing so, customers may choose to share information about their business processes, workflows, or operational challenges, including in confidence.
Where business process information is shared:
You acknowledge and agree that:
Any suggestions, ideas, requests, feedback, or other information you provide (“Feedback”) are provided voluntarily and without restriction.
By providing Feedback, you agree that:
Each party must protect the other’s confidential information and use it only for purposes permitted under this Agreement.
The Services are provided “as is” and “as available”.
To the maximum extent permitted by law, Skuno disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law:
You agree to indemnify Skuno against claims arising from:
Skuno is not responsible for any delay or failure to perform its obligations where the delay or failure is caused by events outside our reasonable control. This may include natural disasters, pandemics, acts of government, war, terrorism, civil unrest, strikes, power or telecommunications failures, or failures of third-party infrastructure providers.
Skuno will make reasonable efforts to mitigate the impact of such events and to resume normal service as soon as practicable.
Skuno and customers will act in good faith in exercising their rights and obligations under this Agreement.
If Skuno does not immediately enforce a right, limit, or restriction, this does not waive our ability to enforce it at a later time.
Skuno may use subcontractors or third-party service providers to deliver parts of the Services, including hosting, infrastructure, security, and support services.
Skuno remains responsible for the Services provided under this Agreement.
Formal notices under this Agreement must be in writing and may be sent by email to the most recent contact details provided by each party.
Notices are effective when sent during normal business hours in the recipient’s location, or on the next business day if sent outside those hours.
If a dispute arises, the parties will first attempt to resolve it through good-faith discussions at an operational level.
If the dispute is not resolved, either party may request mediation conducted in New Zealand.
Nothing in this clause prevents either party from seeking urgent injunctive or court relief where necessary.
Skuno maintains insurance appropriate to the nature and scale of the Services.
Each party will keep confidential any non-public information received from the other party in connection with this Agreement and will use such information only for purposes related to this Agreement, unless disclosure is required by law.
Skuno’s obligations relating to personal information and data confidentiality are further described in the Skuno Privacy Policy.
The Services may include open-source software components. Any such components are governed by their applicable open-source licences, which apply only to those components and not to the Services as a whole.
Sections of this Agreement that by their nature are intended to continue after termination or expiry will survive, including sections relating to intellectual property, confidentiality, liability, dispute resolution, and governing law.
This Agreement is governed by the laws of New Zealand, without regard to conflict of law principles.
We may update this Agreement from time to time.
Where we make changes, we will provide at least one (1) month’s notice by email to the primary contact email address you have provided to us.
Continued use of the Services after the notice period constitutes acceptance of the updated terms.
You may not assign this Agreement without Skuno’s prior written consent. Skuno may assign this Agreement as part of a corporate restructure or sale.
This Agreement, together with the Privacy Policy and any signed agreements, constitutes the entire agreement between you and Skuno regarding the Services.
If you have questions about this Agreement, contact:
Email: legal@skuno.ai
By using the Services, you confirm that you have authority to bind the Customer to this Agreement.